Privacy Policy

Effective Date: 01/10/2025

This Privacy Policy describes how Vashudha Refrigerations and its affiliates (collectively “Vashudha Refrigerations” collect, use, share, protect, or otherwise process your personal information through our website https://vashudharefrigerations.com/ .

You may browse certain sections of the Platform without registering with us. However, please note that our products and services are only offered within India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered, you agree to the terms of this Privacy Policy, the Terms of Use, and applicable service/product terms. You also agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect information when you use our Platform, interact with us, or avail our services. Information collected may include, but is not limited to:

• Personal details such as name, date of birth, address, phone number, and email ID.

• Proof of identity or address documents provided at the time of registration.

• Sensitive personal data (with your consent), such as bank details, payment information, or biometric data for certain features.

• Transaction-related data and interactions on the Platform.

• Behavioural and preference data (compiled and analysed on an aggregated basis).

⚠️ Important Note: We will never ask for your PIN, password, or banking credentials. If you receive any such request claiming to be from us, do not share such details and report immediately to law enforcement.

2. Use of Information

We use your personal data for purposes including:

• Providing and improving our services.

• Processing orders and transactions.

• Resolving disputes and troubleshooting issues.

• Enhancing customer experience.

• Sending offers, updates, and marketing communications (with opt-out options).

• Preventing fraud, errors, or illegal activity.

• Conducting surveys, analysis, and research.

• Complying with applicable legal obligations.

3. Sharing of Information

We may share your information with:

• Group companies, affiliates, and corporate entities to offer you services.

• Sellers, logistics partners, payment gateways, and third-party service providers for order fulfillment.

• Government or law enforcement agencies if required by law or in good faith to comply with legal processes.

• Third-party business partners, subject to their privacy policies (please read their policies carefully before sharing information).

4. Security Precautions

We adopt reasonable security practices to protect your personal data from unauthorized access, misuse, or disclosure. All sensitive data is transmitted using secure servers.

However, data transmission over the Internet cannot be guaranteed as completely secure. By using the Platform, you acknowledge and accept the inherent risks of data transmission online.

You are responsible for safeguarding your login credentials and account details.

5. Data Retention & Deletion

• You may request account deletion via your profile settings or by contacting us.

• Once deleted, you will lose access to all account-related information.

• We may delay or refuse deletion if there are pending transactions, disputes, or legal obligations.

• Data will be retained only as long as necessary for business, legal, or fraud-prevention purposes.

• Some data may be retained in anonymised form for research and analytics.

6. Your Rights

You have the right to:

• Access, rectify, and update your personal data.

• Withdraw your consent for data usage by writing to us (see Grievance Officer details below).

• Opt-out of marketing communications.

⚠️ Withdrawal of consent may affect your access to certain services.

7. Consent

By providing personal data on the Platform, you consent to its collection, storage, and processing in accordance with this Privacy Policy.

If you share another person’s data, you confirm that you have authority to do so and permit us to process such data.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified to you as per applicable laws. Please check this page periodically for updates.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules thereunder, the contact details of the Grievance Officer are provided below:
Company: Vashudha Refrigerations
Address:  21, Agra Rd, opp. Rajesh Toyota, near Paplaj Mata Mandir, Paldi Meena, Jaipur, Rajasthan 302031
Email: Support@vasudharefrigerations.com
Phone: 9829141544
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)